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Policies 2018-07-28T00:18:07+00:00

AIN’T MISBEHAVIN’!

South Bay Musical Theatre has strict policies in place to ensure customer privacy, conformance by audience members to accepted norms of theatre etiquette, and a safe and harassment-free work environment by and for our participants.

PRIVACY POLICY

The South Bay Musical Theatre outsources their box office services to Vendini, the provider of our ticketing service.  Vendini provides the following privacy policy:

Vendini values the privacy of our members and customers. Vendini does not sell any personal information to other companies.

We do provide our members statistics in aggregate so they can track the effectiveness of their online ticket sales. We will also provide our members with enough information to provide you with tickets and for promotional purposes.

In keeping to the highest web standards, we would like to detail what information we use, and how we use it:

Server Logs
Our application servers store your IP address in standard server logs. We use your IP address to diagnose problems, optimize, and maintain our servers. We also may use this information in aggregate to provide statistics to our members.

Cookies
We use cookies to keep track of your individual session state; how many tickets, what event, etc. This also allows us to differentiate you from another customer.

We do not belong to any group that track users across websites.

Contact and Personal Information
We reserve the right to share a member’s and customer’s contact and personal information with individuals and/or entities for legitimate purposes such as copyright infringement claims brought against a member for the images found in it. We would use this information only as necessary.

If we do use mailing lists for advertising or promotional purposes, we will always have a clear mechanism for you to remove yourself from future mailings.

We may require information for shipping and billing. We may use this information for promotional purposes if you explicitly granted us permission. Without explicit permission, we will not use any addresses gathered through our service except for order processing. Addresses are never shared with parties other than our members.

REFUNDS

No refunds or exchanges. Exchanges may be granted with advance notice at the discretion of the management. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management. The resale of a ticket for more than its face value without the written consent of the owner/manager is prohibited by law.

You assume all risk and danger incidental to the game, exhibition, event, or performance whether occurring prior to, during or after said show. You assume all risk and danger of being injured by thrown, battered, kicked, shot, etc. objects and you agree that the management, its agents and the performers are not responsible or liable for any injuries resulting from such causes. No alcohol, drugs, weapons, food, or glass containers allowed.

No recording devices, still camera or video cameras permitted. No transmission or aiding in transmitting any description, account, picture, or reproduction of the event, game, performance, or exhibition. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons.

You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein.

NO HARASSMENT POLICY

Last Updated May 30, 2013

South Bay Musical Theatre does not tolerate harassment of our participants, volunteers, or audience. Any form of harassment related to race, color, sex, religion, national origin, age, citizenship status, disability, handicap, sexual orientation, gender identity, or physical type is a violation of this policy and will be treated as a disciplinary matter. For these purposes, the term harassment includes, but is not limited to, slurs, jokes, other verbal, graphic, or any physical conduct relating to an individual’s race, color, sex, religion, national origin, age, citizenship status, disability, handicap, sexual orientation, gender identity, or physical type.

Harassment includes sexual advances, requests for sexual favors, and other verbal, graphic, or physical conduct of a sexual nature. Harassment also includes making submission to or rejection of such conduct the basis of any participation-related decision and includes creating an intimidating, hostile, or offensive environment by such conduct.

Violation of this policy by any participant shall subject that participant to disciplinary action, up to and including immediate removal.

If you perceive that you are being harassed based upon your race, color, sex, religion, national origin, age, citizenship status, disability, handicap, sexual orientation, gender identity, or physical type, you should at once make your feelings known to your immediate supervisor (see org-chart). The matter will be investigated, and, where appropriate, disciplinary action will be taken. If you do not feel like the matter can be discussed with your supervisor or if you are not satisfied with the way your report has been handled, arrange for a conference with the ombudsperson or a member of the Board of Directors to discuss your complaint.

We are determined to resolve possible harassment situations as quickly and discreetly as possible. If you believe a participant of South Bay Musical Theatre is harassing you or another individual, we encourage you to tell the harasser in clear language that the behaviors or advances are unwelcome or unwanted and must stop. The individual in question may not realize that the behavior is offensive and a simple communication to that effect may well end the situation.

Remember, do not assume that South Bay Musical Theatre is aware of the harassment. It is the responsibility of all participants to report incidents you know about. It is the policy of South Bay Musical Theatre that all such reports are taken seriously.

South Bay Musical Theatre will not tolerate any form of retaliation against any participant who opposes discrimination or prohibited harassment, files a complaint, assists, or participates in any manner in an investigation, preceding, or hearing conducted by South Bay Musical Theatre.

Thank you.

SBMT Mailing Address

South Bay Musical Theatre
PO Box 700215
San Jose, CA 95170

Phone: 1.408.266.4734

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